MINI of Pittsburgh Service

Rian S a month ago

The service advisor, breezeway coordinators, receptionist, parts guys and techs - are all excellent. I want to make that very clear - I appreciate the work that this Mini dealer is capable of. However, the pricing is legitimately insane. $360 for state inspection/emissions + a 4-wheel alignment is borderline theft. At the absolute most, it should be ~$250 plus tax. I’d even find $300 to be somewhat reasonable, since they do offer loaner cars, which I understand is a luxury service. However, even as an authorized “luxury” dealer, $360 is a ridiculous amount of money for what is actually being completed, even with “book” times.

Russell Piper 2 months ago

I paid $213 for diagnostics at MINI of Pittsburgh that my local mechanic did for free only for both places to come to the same conclusion, that being that it MIGHT BE a bad knock sensor. Both places recommended replacing the knock sensors. My local mechanic was more forthcoming in saying that he couldn’t guarantee that this would remedy the problem. The price quoted by MINI of Pittsburgh to replace the knock sensors was considerably higher than that quoted by my local mechanic so I am opting to get it done by him . I could have saved $213 if I had chosen to do that in the first place. Also the light indicating that my tires need air, which was not on when I dropped it off, was on when the car was brought to me (the car was still running when I got into it) but they didn’t bother to add air as a courtesy. I noticed from reviewing the reviews that this has been a criticism of this dealership in the past. As an aside I also agree with others who complain about how congested the area is where the dealership is located and that the drop off/ pickup area gets quite crowded as well which can lead to delays arriving and departing. We generally avoid this when by utilizing t

Charles Holiday 2 months ago

Normally I have good experiences with Mini of Pittsburgh. The quality of work is always good and they always send videos of what’s going on with you vehicle and the repairs needed. This particular time I had two issues, I got video of the mechanicals issues breaker and rotors but I was promised pictures and estimates of a little body damage that I never received. Also they would not accept a coupon that I had from them. Granted the coupon was expired but they previously accepted an expired one.

Jess Cooper 4 months ago

I do as much work as I can outside of the dealership with family members who have been longtime servicemen; however, MINI is a bit different, and that does not always work out. I do have an upgraded service plan, which has been very helpful for things like brakes, wipers, inspection, and emissions. That alone has helped cut costs significantly. If I had paid for all of those services individually, the total would have been much higher. That said, I still needed a sensor replacement. The part was $60 through MINI service but only $15 at AutoZone. Since I was unable to repair and reroute it correctly myself, it needed to be handled through the dealership. Most people who purchase a MINI know what they are getting into, and to keep the vehicle running in top form, dealer service is sometimes necessary. MINI does what needs to be done, and the staff are friendly and helpful. I also appreciate the text updates, Uber/Lyft services, and video inspections of my vehicle. This dealership clearly works hard to provide a luxury service experience.

Akhilesh Mohan Edited 8 months ago

My mini cooper was diagonosed at two local garages before ending up at the bmw service center and i had paidnalmost 2k$ already. Brandon was very friendly and kept communicating about the diagonosis and work progress at intervals. I had great hope that the no start issue of the car would be fixed ultimately with bmw service center. Unfortunately it didn't turn out as expected. Overall service was good but i am unhappy with the technician(s) who seem to posses little knowledge of what they do. They charged me 440$ for no start diagonosis and another 940$ for replacing battery cables and replacement of a startup module. Again they estimated 3k$ assuming ecu module needs to be replaced. Even then the technician couldnt confirm that the issue would get fixed. Ultimately i was forced to trash the car. I would say a knowledgeable technician who knows his job and could confirm about the results with the work to be done would give the customer a satisfactory experience. Personally brandon was very helpful and assisted me through the whole process. They are really supportive and friendly.